FAQs
Ordering and Notice Period
1
To ensure freshness and availability, we require:
• 3 working days (Monday–Friday) for cookie orders
• 4 working days (Monday–Friday) for cupcake orders
Larger or themed orders may require additional notice.
Orders are only confirmed once full payment has been received.
Limited short-notice availability may occasionally be possible, but this is not guaranteed.
Delivery & Collection
2
🚚 LOCAL DELIVERY
We offer local delivery across Essex and selected London areas.
DELIVERY PRICING:
• Local (0-4 miles): £6
• Standard (4-8 miles): £10
• Extended (8-12miles): £15
• FREE DELIVERY on orders over £50 ✨
UNSURE IF WE DELIVER TO YOU?
No problem! Contact us before ordering and we'll confirm:
📧 Email: hello@wurabakery.co.uk
📱 DM: @wurabakery (Instagram)
We're based in South Ockendon, Essex and deliver across Essex and Greater London. Orders outside our area may have custom quotes available for bulk orders.
All products are made in a kitchen that handles allergens, including nuts.
Our cookies and cupcakes typically contain:
• Gluten (wheat)
• Dairy
• Eggs
Pistachio Dream cookies contain nuts (pistachio) as a deliberate ingredient.
Other products do not intentionally use nuts, however:
• Some ingredients (such as chocolate and Biscoff products) may be produced in factories that handle nuts.
• All our products are made in the same kitchen, so we cannot guarantee any item is completely free from cross-contamination with nuts or other allergens.
If you have a severe allergy, please contact us before ordering.
3
Allergen information & Storage
Cookies
We currently do not offer full customisation of cookies.
However, we can offer:
• Mixed flavour boxes
• Message cards included in your order
• Occasion-themed packaging upon request!
Cupcakes
For cupcake orders, we offer:
• Choice of buttercream colour (up to 2 colours)
• Simple sprinkles
• Optional toppers (e.g. Happy Birthday, name or number toppers)
For fully custom or themed designs, please contact us before ordering.