FAQs
Ordering and Notice Period
1
To ensure freshness and availability, we require:
• 3 working days (Monday–Friday) for cookie orders
• 4 working days (Monday–Friday) for cupcake orders
Larger or themed orders may require additional notice.
Orders are only confirmed once full payment has been received.
Limited short-notice availability may occasionally be possible, but this is not guaranteed.
Delivery & Collection
2
🚚 LOCAL DELIVERY
We offer local delivery across Essex and selected London areas.
DELIVERY PRICING:
• Local (0-4 miles): £6
• Standard (4-8 miles): £10
• Extended (8-12miles): £15
• FREE DELIVERY on orders over £50 ✨
UNSURE IF WE DELIVER TO YOU?
No problem! Contact us before ordering and we'll confirm:
📧 Email: hello@wurabakery.co.uk
📱 DM: @wurabakery (Instagram)
We're based in South Ockendon, Essex and deliver across Essex and Greater London. Orders outside our area may have custom quotes available for bulk orders.
Allergen information & Storage
3
All products are made in a kitchen that handles allergens.
Our cookies and cupcakes typically contain:
• Gluten (wheat)
• Dairy
• Eggs
We do not intentionally use nuts in our recipes, however:
• Some ingredients (such as chocolate and Biscoff products) may be produced in factories that handle nuts.
• Therefore, we cannot guarantee our products are nut-free.
If you have a severe allergy, please contact us before ordering.
Storage & Freshness
Our cookies are best enjoyed within 3 days. Store in an airtight container at room temperature. Can be frozen for up to 1 month.
Our cupcakes are best enjoyed within 2 days and should be stored in a cool, dry place away from direct sunlight.
Cookies
We currently do not offer full customisation of cookies.
However, we can offer:
• Mixed flavour boxes
• Message cards included in your order
• Occasion-themed packaging upon request!
Cupcakes
For cupcake orders, we offer:
• Choice of buttercream colour (up to 2 colours)
• Simple sprinkles
• Optional toppers (e.g. Happy Birthday, name or number toppers)
For fully custom or themed designs, please contact us before ordering.